Privacy Policy
of php99

1. Introduction

php99 ("we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you" or "your") who access or use the php99 online gaming platform at php99.app (the "Platform"). This Privacy Policy describes how php99 collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the php99 Platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

php99 processes personal data in accordance with applicable Philippine laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. If you have any questions about this Privacy Policy or how php99 handles your data, please contact our support team at the details provided in Section 12.

2. Information We Collect

php99 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID	Account registration, age verification (21+), KYC compliance
Contact Data	Mobile number, email address, home address	Account communication, support, transaction notifications
Financial Data	GCash number, bank account details (BPI, BDO, Metrobank), transaction history	Processing deposits and withdrawals in PHP
Technical Data	IP address, device type, browser, operating system, session logs	Platform security, fraud prevention, performance optimization
Usage Data	Games played, wager amounts, session duration, feature interactions	Responsible gaming monitoring, platform improvement
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer service, dispute resolution, quality assurance

We collect this information directly from you when you register, make a deposit or withdrawal, contact support, or interact with the Platform. We may also collect certain technical data automatically through cookies and similar tracking technologies, as described in Section 8 of this Privacy Policy.

3. How We Use Your Information

php99 uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your information include:

• Account Management: To create, maintain, and administer your php99 account, including verifying your identity and age (21+ requirement) at registration;
• Transaction Processing: To process deposits and withdrawals in Philippine Peso (PHP) via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels;
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, anti-money laundering (AML) obligations, and any requirements imposed by relevant regulatory authorities;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform;
• Responsible Gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, and to administer self-exclusion and deposit limit tools;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Platform Improvement: To analyze usage patterns and improve the features, performance, and user experience of the php99 Platform;
• Marketing Communications: To send you promotional offers, bonuses, and updates about php99 — only where you have provided your explicit consent to receive such communications.

php99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

4. Sharing of Your Information

php99 does not sell or rent your personal data to third parties. We may, however, share your information with carefully selected third parties in the following limited circumstances:

• Payment Processors: We share financial data with payment service providers (such as GCash and PayMaya operators) solely to process your transactions. These providers are contractually bound to handle your data securely and only for the purpose of payment processing;
• Identity Verification Providers: We may share identity documents with third-party KYC service providers to verify your age and identity as required by law;
• Regulatory Authorities: We may disclose your personal data to relevant Philippine government agencies, law enforcement bodies, or regulatory authorities where required to do so by law or court order;
• Technology and Infrastructure Partners: We work with trusted technology partners who provide hosting, security, and analytics services for the Platform. These partners process data on our behalf under strict data processing agreements;
• Professional Advisors: We may share data with our legal, financial, or compliance advisors where necessary to obtain professional advice or to defend legal claims.

All third parties with whom php99 shares personal data are required to implement appropriate technical and organizational security measures and to process your data only in accordance with our instructions and applicable law.

5. Data Retention

php99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction;
• Identity Verification Documents: Retained for the period required by applicable Philippine law, typically five (5) years from the end of the business relationship;
• Support Communications: Retained for up to three (3) years from the date of the interaction;
• Marketing Consent Records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, php99 will securely delete or anonymize it in accordance with our internal data disposal procedures.

6. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by php99:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfils;
• Right to Access: The right to request a copy of the personal data php99 holds about you;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the php99 support team using the details in Section 12. We will respond to all verified data subject requests within fifteen (15) business days. We may need to verify your identity before processing your request.

7. International Data Transfers

php99 primarily processes and stores personal data within the Philippines. In certain circumstances, your data may be transferred to or accessed by our technology partners or service providers located outside the Philippines. Where such transfers occur, php99 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law, including through the use of contractual data protection clauses.

8. Cookies and Tracking Technologies

php99 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytical data about Platform usage. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled;
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement;
• Preference Cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing Cookies: Used to deliver relevant promotional content — only where you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the php99 Platform. For more information on managing cookies, refer to your browser's help documentation.

9. Data Security

php99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the php99 Platform;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure;
• Incident response procedures to detect, contain, and notify affected users of any data breaches in accordance with applicable law.

While php99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your php99 login credentials and for notifying us immediately if you suspect any unauthorized access to your account.

10. Children and Minors

The php99 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. php99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately.

11. Changes to This Privacy Policy

php99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the php99 Platform following notification of any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how php99 protects your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way php99 handles your personal data, please reach out to our Data Privacy team:

• Email: [email protected]
• Support Hours: Daily, 8:00 AM – 11:00 PM Philippine Standard Time (PST)

For complaints that remain unresolved after contacting php99, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.